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Gemba Walk - Lean Construction Institute at Beth Israel Deaconess Hospital - Milton, MA

Sponsored by the Lean Construction Institute -  join them to “GO SEE, ASK WHY, SHOW RESPECT”
Friday, October 17, 2014 - 8:00am - Noon
Beth Israel Deaconess Hospital – Milton
Nangeroni Conference Room, 1st floor
199 Reedsdale Road, Milton, MA 02186

What is a Gemba Walk?
It’s common to hear Lean practitioners say that they are “at (or on) the gemba.” Gemba, loosely translated as “actual place”, represents a purposeful attempt to observe what is REALLY going on, as real improvement requires a shop-floor, focus-based observation of current conditions where the work is done. In the case of a hospital, this means how patients ultimately experience services.
Beth Israel Deaconess Hospital-Milton, is in the midst of an architectural master planning exercise. At this event we will see firsthand value-in-the-eye of the customer. BIDH-Milton front line managers (nurses, facility directors, VP clinical, VP patient experience) will lead groups of attendees, walking 7 value streams that incoming, ambulatory patients experience. We will also follow the lab process.
The hospital will gain valuable, objective insight; attendees will learn how to go to gemba and how to provide a Lean download. We will focus on how the built environment contributes, or sometimes restrains, customer value.
Learning Objectives:

  • Learn how to go to gemba and to differentiate between a “gemba walk” and a “gemba circle”
  • Tie our experiences back to several Lean pillars: voice of the customer, visual management, designs that meet customer needs, process variation, 5S, idea sharing, stabilize processes, identify and eliminate waste, identify cause and effect relationships
  • Connect our learning to all phases of Planning, Design and Construction

8:00 am – 8:30 am Networking, coffee, pastries
8:30 am – 9:15 am Classroom instruction
9:15 am – 11:00 am Gemba walks, break into groups
11:00 am – Noon Gather in classroom, synthesize, download, reflections
For more information:
Nick Masci | LEED AP | Vice President, Lean Practitioner