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Help Desk Support Specialist


BSA Member

About Payette

Payette is a leading architectural design firm in Boston focused on the design of complex, high technology buildings for scientific and medical research, academic teaching and healthcare.

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About This Position

The Firm has an immediate opening for a Help Desk Support Specialist. This position is the first line of support for 160 office staff, providing technical support through phone calls, email and walk-ups.

Qualifications and Responsibilities:

  • Bachelor of Science degree or related IT certification.
  • Excellent customer service skills.
  • A minimum of two years of related professional experience.
  • Ability to quickly learn new technologies.
  • Technically-minded with strong written and verbal communication skills to effectively present technical information to a non-technical audience
  • Receive, document, and track technical requests in a systematic way.
  • PC and laptop hardware trouble-shooting skills.
  • Operating system experience should include Windows 10.
  • Application experience should include Microsoft Office (Outlook, Word, Excel, PowerPoint).
  • Video conferencing technology (Microsoft Teams, Zoom, WebEx)

Hardware experience including knowledge in all aspects of printers, plotters, projectors, basic business telephony (VoIP systems), networking and mobile devices all considered a plus. Additionally, knowledge of architectural design applications (Revit, AutoCAD, Adobe Creative Suite, SketchUp) will also be considered a plus.

Payette is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.

Resumes submitted online will be considered. Please note for all documents (resume, cover letter, and portfolio) the maximum files size is 5 MB.

How To Apply

Please use the link provided to apply for this position.