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Healthcare Facilities: MGB iCare Presentation: Designing a Prototype for Relationship-Based Care at Mass General Brigham (Virtual)

MG Bi Care Salem NH 4 14 23

© Robert Benson, Courtesy of Gensler

Amidst an ongoing health crisis and growing need for health care services, people are looking for better experiences when it comes to taking care of themselves and their families. Mass General Brigham’s (MGB’s) Integrative Care (iCare) concept offers a new kind of thinking in the space, with design as a key differentiator. Delivering high-quality, relationship-based care in a state-of-the-art, locally-accessible setting, iCare reimagines the patient and provider experience and sets a new standard for holistic care.

Critical to MGB’s relationship-based care approach is a thoughtfully designed environment that prioritizes inside-out connectivity with the community. The result is a welcoming and cohesive experience that fosters meaningful and productive connections between patients and their families, providers and staff. It is also notable as a high-performance setting for care delivery that integrates sustainable design solutions that are easily repeated and adapted.

Moving past a hospital centric strategy, the future success of health systems will be tied to elevating the health of the communities they serve. From strategy and concept to regulatory challenges and realizing the first built facility in Salem, NH, this session will walk through how the iCare delivery model and facility was completely designed from top to bottom to support MGB’s new model of community-based care.

Patricia Nobre, Gensler
As a principal at Gensler and director of Gensler Boston’s Strategy Lab, Patricia leads a multi-disciplinary team dedicated to helping organizations across industries thrive in times of change through design for a range of possible futures. Spanning science, healthcare, education, and workplace, her work is driven by a fundamental belief in the human experience of belonging. She is passionate about understanding the lived experience of others to better design the spaces, policies, and cultures that will shape healthier, more resilient, and more equitable communities. A recognized leader in the research and design of radically inclusive spaces, Patricia is steadfast in balancing data and real voices through deep user engagement. She holds a Master of Education from Harvard University, a Master of Architecture from the University of Massachusetts, and Bachelor’s Degrees in Architecture and Urban Planning from the University of Sao Paulo in Brazil.

Matthew Tharp AIA
Matthew brings over two decades of experience to his role of Associate and Design Manager and leader of Gensler’s Healthcare Practice Area. His passion for managing projects and teams to achieve a sense of ownership among project staff and ensure timely, on-budget delivery is second to none. He enjoys working with clients, design, and construction teams, as well as civic and regulatory agencies from project conception through construction and closeout. Matthew's expertise spans a wide range of project types, including the healthcare, retail and life science sectors. He is a registered architect in the state of Massachusetts and holds a Bachelor’s Degree in Architecture from the Boston Architectural College.

Teresa Wilson AIA, ACHA, LEED AP, Fitwel Ambassador
Teresa Wilson has over 30 years’ experience managing design and planning for healthcare and community projects. As a Director at Colliers Project Leaders, Teresa role as an Owner’s Project Manager involves working closely with owners to understand and ensure their project goals are incorporated throughout the design and are reflected in the final project. She is skilled in leading decision-making sessions using Lean tools and other collaborative processes. Throughout Teresa’s career she has volunteered her time and expertise as a member of her town’s Permanent Building Committee reviewing current projects and working with the Healthcare Associated Infections Organization (HAIO) to organize and facilitate 20+ public sessions with Healthcare Executives and architects addressing concerns during the pandemic and beyond. Teresa was a chapter chair for the white paper by The Facilities Guidelines Institute: Guidance for Designing Health and Residential Care Facilities that Respond and Adapt to Emergency Conditions. Teresa is an architect, member of the American Institute of Architects and the American College of Healthcare Architects and she is also a Fitwel Ambassador.